We will send 2 emails after you place your order. An order confirmation email once you order and a shipping confirmation email once we ship your package.

If you did not receive your order confirmation email, please make sure to check your Spam Folder first.

If you used your Phone Number instead of email at checkout, you will not receive a confirmation email.

Make sure to contact our Customer Support with the email you want to add to your order so you can receive the shipping confirmation with your tracking number.

It takes 2 to 6 Business Days to process and ship your order after you place it depending on inventory levels.

You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.

Shipping usually takes 5 Business Days after we processed it. If your product is low on stock, it can be delayed by an extra 2 to 3 Business Days.

Rest assured, we are doing our best to get your order delivered as fast as possible.

We work with trusted shipping partners like UPS, USPS, and FedEx, depending on your location and order volume.

Once your order has been shipped, you will receive an email with a tracking link.

You can follow your order’s journey in real-time using the tracking number provided.

We begin processing your order shortly after it is placed, which means changes or cancellations are not always possible.

If you need to make a change, please contact us at support@artegastore.com as soon as possible — we’ll do our best to help if the order hasn't been shipped yet.

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